Archive for category HDI

HDI Qualified Help Desk Senior Analyst分析師概述

Posted by on Sunday, 14 August, 2011

HDI Qualified Help Desk Senior Analyst HD0-200支持中心分析師培訓的重點戰略有效的客戶服務,強調解決問題和故障排除技能,呼叫處理常式,事故管理,溝通技巧,並介紹了ITIL®流程。 Continue reading